posted by admin on Aug 7
Changing the Adversarial Nature of Car Sales
Consumers have an adversarial attitude towards car dealers, and I can’t say blame them. The retail auto industry has done so many things to create an atmosphere of confusion and intimidation that many car buyers understandably dread the buying experience. Not only do some dealerships encourage their sales staff to engage in dishonest tactics to fleece customers, many have proven themselves to be sexist as well. I always wondered how the salesmen for those particular dealerships came home at night and looked their wives or daughters in the eye. Being a dealer myself, I have encountered the best and worst that the business has to offer. While my turnover is quite low compared to most, I have hired sales associates with prior experience over the years. I have also fired more than a few of these “professionals” within a week of hiring them. Why, you ask? I don’t mean to sound trite, but I do business by the golden rule. As a result, I won’t tolerate dishonesty on the part of my sales staff or the condescending attitude that I notice many dealers and salespeople take toward their customers. I also refuse to use the dubious tactics that many dealers use to nickel and dime more profit out of every customer that enters their showroom. Now, let me tell you what the results of following the golden rule are… I don’t have an adversarial relationship with my customers. Sure, more than a few have stepped into one of my sales staff’s offices ready to do battle, but we quickly alleviate their anxiety by doing something that I can wholeheartedly recommend for any business. We give them honest, fair and respectful treatment. I know this might sound like a novel approach in the auto industry, but it’s the only way to do business in my opinion. If more dealerships would stop trying to treat every sale as though it were the last one they will ever make and concentrate on building a good repoire with their clientele, they would enjoy the success that I do. I would bet that my profit margin is, on average, a bit below that of most other dealerships. Still, I never have a shortage of customers, most of which return for their next purchase. Many of my long term customers will wait for me to find the car they are interested in before buying from another dealership. Why? Because they know that when they drive off my lot, they have been treated fairly and have received a good value for their money. More importantly, I can go home at night knowing I run an honest business and that I can take pride in considering myself part of the community I do business in. That’s worth a lot more to me than a few extra bucks. I wish more of my competitors felt this way as well, because it would benefit our industry as a whole to change our sales philosophy for the better. To learn more visit Spanos Imports of Daytona Florida visit http://www.spanosimports.com/
Source: www.ArticlePros.com
Understanding The Provisions Of Your Extended Auto Warranty
An extended auto warranty can be a confusing document for many people. Indeed, there are very few people who actually completely understand the terms and conditions — and the requirements placed on the consumer — associated with an extended auto warranty. In this article, the reader is provided with a general overview of the standard terms and conditions associated with an extended auto warranty. By understanding the terms, conditions and provisions of an extended auto warranty, you can determine if the added protection is right for you. Do keep in mind that when you purchase a new automobile, the manufacturer provides you with a relatively comprehensive warranty at no additional charge. As a general rule, an extended auto warranty expands the term that the manufacturer’s warranty will remain in place. For example, there are warranties available that will expand the length of coverage from a standard three year term to five or even ten years. (In some instances the extended warranty will also broaden the items that are covered by at least some degree.) When considering the purchase of an extended auto warranty, you need to closely examine what precisely you will gain by paying additional money for the added protection. As mentioned, the primary benefit that can be had by purchasing most extended warranties is a lengthening of the amount of time the automobile will be protected by the warranty coverage. Extending the warranty may not make practical sense in some situations. For example, if you have purchased a new automobile that comes with a standard three year warranty coverage, you will not want to obtain extended protection if you will not own the car much beyond the three year term. Some extended auto warranty plans also expand the breadth of coverage. If you tend to be “hard” on a car, if you tend to incur a significant number of bills for auto maintenance, repair and the like, an extended and expanded warranty program that will provide broader coverage may be a perfect idea for you. There are a number of oftentimes overlooked elements associated with an extended auto warranty that are extremely important. First of all, many extended auto warranty plans require you to obtain service work on your vehicle at a specific location. Many such plans require you to obtain service work at the dealership or at another specifically authorized service center. If you obtain service work elsewhere, you may void or cancel the warranty all together. Another common provision on most extended auto warranty plans oblige you to obtain regular service on your vehicle within specifically delineated timeframes. A failure to obtain such service will result in the voiding or cancellation of the warranty. In the final analysis, before you spend additional money on an extended auto warranty, you need to take the time to weigh and balance the costs and benefits, the obligations and recompenses that are associated with the proposed warranty plan. By doing your homework in advance of enrolling in any extended auto warranty plan you will make certain that you elect the coverage that best meets your particular needs. For more information, please visit <a href="http://www.carautowarranty.info" target="_blank">http://www.carautowarranty.info</a>
Source: www.ArticlePros.com
Tips On Buying Warranty For Used Cars
Used car buyers need to get their money?s worth as soon as their purchase has been confirmed. New or not, cars should have warranties. It is a right, not a privilege. The following are tips to better your chances of getting the best warranty for your money. Know what you are buying Some people who avail themselves of auto warranty coverage usually have a notion that they are purchasing a special shield that protects their vehicle from unnecessary wear and tear. Though this is true, this idea is primarily bound to a contract that the buyer should read prior to signing anything. There are instances when consumers buy a used car then expect the warranty company to get their cars back in shape for them. Buyers then unnecessarily file a complaint and get angry once their request is denied simply because their understanding of the conditions that constitute the warranty differs from what the warranty company has explicitly stated on their contract. It is advisable therefore to read in order to avoid uncalled for weeping. See through the ?lies.? Do not believe when auto warranty companies claim that their warranty can not be refunded. One hundred percent of extended car warranties are refundable within thirty days provided no claims have been made. If in any instance you feel that you were in some way forced to purchase or getl a Ford, Hyundai or Honda warranty that you didn?t want, do not hesitate to get your money back. Sift through their trashing If a warranty company has a good enough standing, it does not need to trash the competition or badmouth the other company?s warranty contract. You need to see them point out their own warranty company merits, offers and packages and not the competitor?s ?worthless? clauses in order to make a sale. Though it is a competitive world out there, the only way to stand out is to offer excellent and ethical service. In this case, action speaks louder than words. Avoid buying auto warranty from you dealer Though it is extremely convenient to do so, the effects are short-term. The price car dealers? offer for extended auto warranty, believe it or not, is usually two to three times higher than the normal rate. Plus, their contracts have far too many limitations and unfair clauses that buying warranties from first-rate warranty companies that provide better service for half the price, is a clearer and ? should be - the only option. Gregory Ashton, your resident automobile enthusiast, bringing to you over 20 years of vehicular passion, and expertise; presents for your approval his insider secrets on selecting, buying, and maintianing the car that is ideal for you. <a href="http://www.best-car-buying-tips.com" title="http://www.best-car-buying-tips.com" target="_blank">http://www.best-car-buying-tips.com</a>
Source: www.ArticlePros.com
